Who we are

Our website address is: https://connections-health.com.

Last Updated: 10.25.2024

Connections Health (“Connections Health,” “we,” “us,” or “our”) is dedicated to safeguarding the privacy of our users. This Privacy Policy outlines how we collect, use, and share your information when you use our websites, applications, or other online services provided by Connections Health (collectively, the “Services”). By accessing or using our Services, you consent to the terms outlined in this Privacy Policy and agree to our collection, storage, use, and disclosure of your information as described. Please note this Policy does not cover the privacy practices of third parties, so we encourage you to review third-party policies before sharing your information.

Information We Collect

Non-Personal Information
We collect general data that does not identify you personally, such as anonymous usage data, demographic information, referring pages, exit pages, and URLs. This data helps us understand trends and improve our Services.

Personal Information
We may collect personal information, including information you provide when you create a user account (“Account”), such as your name, address, contact information, and payment details if applicable. In cases where this information is de-identified or anonymized, it may be used for statistical analysis and other purposes without being tied back to you.

Protected Health Information (PHI)
Under the Health Insurance Portability and Accountability Act (“HIPAA”), some health-related information you provide may be classified as Protected Health Information (PHI), which is subject to strict privacy and security protections. Connections Health uses and discloses PHI only as authorized by you or as permitted by law, in compliance with HIPAA.

How We Use and Share Your Information

Account Information
Your Account information helps us manage and provide the Services, offer support, communicate updates, and process payments securely via our third-party payment providers.

Content You Submit
The information you submit, including text, images, and other materials, may be used to support, administer, and improve the Services.

Automatic Information Collection
We automatically collect data to improve your experience, such as IP addresses, browser details, pages visited, and location data. This information allows us to enhance the functionality and security of our Services.

Cookies and Tracking Technologies
Connections Health uses cookies and similar technologies to personalize your experience. Cookies allow us to save your preferences and optimize our Services. You can control cookies through your browser settings, though some features may be limited if cookies are disabled.

Third-Party Information
We may collect information from third parties to verify your Account details, support analytics, and customize content.

Service Providers
We may share information with third-party vendors and service providers for payment processing, data storage, and security. All providers adhere to this Privacy Policy’s standards in handling your data.

Legal Compliance
We may disclose information to comply with legal requirements or protect against fraud, unauthorized use, or harm. Such disclosures are made in good faith as needed to protect our rights, comply with laws, and ensure user safety.

Business Transfers
In the event of a business merger, acquisition, or reorganization, your information may be transferred to the new entity with the same protections in place.

Protection of Your Information
We apply industry-standard security measures to protect your data. However, no system is fully secure, and we cannot guarantee data security. We will notify you in the event of a security breach involving your Personal Information.

Your Privacy Choices
You can modify certain aspects of your Account settings and opt out of promotional communications. Essential account notifications cannot be opted out of, as they are necessary for Service management.

Data Retention
We retain your information for as long as necessary to provide Services, fulfill legal obligations, and meet business needs. When no longer needed, data will be securely deleted or anonymized.

Children’s Privacy
Our Services are not directed at children under 13. If we learn of any collection of Personal Information from children under 13 without parental consent, we will promptly delete the information.

Third-Party Links
Our website may contain links to third-party sites. We encourage you to review these sites’ privacy practices, as we are not responsible for their content or data handling.

Changes to This Privacy Policy
We reserve the right to update this Privacy Policy as needed. Please check for updates regularly.

Contact Us
For questions about this Privacy Policy, please contact us at info@connections-health.com

This Privacy Policy is meant to help you understand how Connections Health collects and uses information. By using our Services, you consent to the practices outlined in this Policy.

Patients Rights

Connections Health is dedicated to treating and serving each patient with respect, consideration, and dignity, regardless
of the patient’s age, race, religion, ethnicity, national origin, creed, disability, sex, sexual orientation, gender identity or expression, HIV status or any other status protected by applicable law.

Website Is For Informational Purposes Only

The information available on this website is provided for informational purposes only and is not intended as clinical, medical or any other form of advice. Sending messages to us through contact forms on the website does not mean we have established a client/provider relationship with you.

While Connections Health is not a crisis or emergency center, and we are not available on a 24/7 basis, we try to respond as quickly as possible. If you need immediate assistance or have an emergency, please contact your medical doctor, local hospital, the Suicide and Crisis Lifeline (listed below), or other resources you determine are appropriate for advice, guidance, and support.

Suicide and Crisis Lifeline Information

https://988lifeline.org/
Call or Text: 988
Chat: 988lifeline.org
Text: TALK to 741741 (US and Canada)